SERVICES
the premier provider of
experiential data & actionable insight
within the healthcare industry
what
we are a CMS/CAHPS-approved company servicing hospitals, consulting firms, and government agencies, that collects and delivers patient experience data and insights.
how
we operate a commercial-grade print facility, scalable call center, and state-of-the-art electronic surveying platform.
why
we passionately believe that to improve the quality of care, the patient's voice must drive decision making.
pride in our numbers
40K
80%
400+
60M
sqft state-of-the-art facilities
of top patient experience firms serviced
successful CMS audits
patients reached annually
our difference
amplifying the voice of the patient
01
who we are
Our mission is to amplify the voice of the patient in improving the healthcare journey. We combine multi-modal survey distribution and collection, with automated data processing, and a highly specialized advisory team to reach over 60 million patients annually.
02
deep expertise in healthcare
With over 80% of the CAHPS market served for multiple programs and hundreds of successful CMS audits, our team is sharply focused on the healthcare industry. Our client advisors, data engineers, and operations team remain current on all CMS regulations to ensure that you are always in compliance.
03
one partner for all survey modes
Operating out of 40,000 square feet across two state-of-the-art facilities, we are a single partner for survey administration via phone, print & mail, web, email, and SMS. Our large printing volume affords us preferential standing with our paper suppliers and has proven to be an asset in the current climate of constrained supply chain.
04
high quality, high security
From data ingestion to insight delivery, quality is tightly monitored at every stage and security is our top priority. High-speed cameras ensure survey pages are always matched through the printing process and routine call-monitoring ensures data is collected according to the highest standard. We are ISO 27001 certified and align with HIPAA and HiTrust frameworks.
ABOUT
the healthcare experience needs healing.
People heal better and faster when they are active participants in the care they receive. Patient experience positively correlates to processes of care for both prevention and disease management. Patients with better experiences are more likely to follow medical advice and treatment plans.
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Whether you’re a rural hospital serving your local community, a consulting firm servicing the major health systems, or the VA caring for our nation's Veterans, the core issue is the same - it is difficult to access the voice of the patient in an accurate, timely, and cost-effective way.
TESTIMONIALS
CERTIFICATIONS
CONTACT
let’s work together