01
who we are
Our mission is to amplify the voice of the patient in improving the healthcare journey. We combine multi-modal survey distribution and collection, with automated data processing, and a highly specialized advisory team to reach over 60 million patients annually.
03
one partner for all survey modes
Operating out of 40,000 square feet across two state-of-the-art facilities, we are a single partner for survey administration via phone, print & mail, web, email, and SMS. Our large printing volume affords us preferential standing with our paper suppliers and has proven to be an asset in the current climate of constrained supply chain.
02
deep expertise in healthcare
With over 80% of the CAHPS market served for multiple programs and hundreds of successful CMS audits, our team is sharply focused on the healthcare industry. Our client advisors, data engineers, and operations team remain current on all CMS regulations to ensure that you are always in compliance.
04
high quality, high security
From data ingestion to insight delivery, quality is tightly monitored at every stage and security is our top priority. High-speed cameras ensure survey pages are always matched through the printing process and routine call-monitoring ensures data is collected according to the highest standard. We are ISO 27001 certified and align with HIPAA and HiTrust frameworks.